Accountability in Remote Dental Billing

When you work from home, do you lower your standards of work and commitment? Of course not. But you may be wondering, “What’s the point?”.

As a remote dental biller at eAssist, we know accountability requires commitment, and nothing showcases your commitment more than holding yourself accountable for your work.

What are the eAssist dental billing brand promises?

All of our offered services have their own brand promise goals, but let’s take a look at dental billing:

Collect 100% of what’s rightfully owed

Dental billing is more than just the task of filling out forms and reconciling reimbursements. Your mentality is this: “How can I help?” The easy answer? Cultivate peace of mind for your clients by working to collect the money owed to them by insurance and patients. Outstanding balances are outstanding worries, and our dental billers are here to rectify that.

Submit clean claims for payment within 24 hours

Timeliness is essential with any work task, and leaving claims unsent means they pile up, digitally or physically. It’s our job to ensure that a claim is always being “worked”, meaning that it is eligible for reimbursement as soon as possible. Without this

Post all payments to patient ledgers within 24 hours

Reconciliation is paramount to accountability. When reimbursement amounts aren’t tallied correctly, they lead to problems with the books, potentially hindering workflows and causing confusion at the office. When a payment is made, it should be posted.

Follow up at least every 14 days on all claims that hit 30+ days in aging

Following through is commitment to yourself and the client. Once a claim hits that 30 day threshold, it’s time to pull out the big guns. Figure out if something was denied, rejected, or simply had an information error. Correct coding mistakes or clinical notes. Finally, get that claim reimbursed and reconciled to prevent further aging.

Get the insurance over 90 to zero (and keep it there)

Offices across the country have ballooning over 90 balances. These can be as “small” as $30,000 for a local office, or as enormous as $300,000 for a DSO. No matter the size of an office’s AR, eAssist can work to reduce it. For our dental billers, that means prioritizing these large, overdue balances that wreak havoc on the books, and making sure that they never reach that size or timeline again.

Cultivating peace of mind

As a work from home dental biller, accountability means showing up, working hard, and being able to communicate your needs with your team and team lead. eAssist’s culture is one that nurtures peace of mind, where we look out for one another and work together to remove obstacles. In the end, we are in service to dental offices across the country, some of whom may be out of business without our help. The seriousness of these factors should motivate you, and will make your work more rewarding and exciting. With eAssist, peace of mind is always achievable.